Refund policy

refund policy.

NAAD AUDIO plugins are digital downloads. Because a download can’t be returned, purchases are generally non-refundable once the plugin has been downloaded.

When you can get a refund

If the plugin won’t install or run on your computer and support can’t fix it, you get a full refund. Email us within 14 days of your purchase.

Accidental double purchase

Bought the same plugin twice by mistake? Email us and we’ll refund the extra order.

How to ask

Email info@naadaudio.com with your order number and a short description of the problem. Approved refunds go back to your original payment method through Stripe and usually show up within 5–10 business days, depending on your bank.